This Payment & Refund Policy outlines how we handle payments for our services, as well as the circumstances under which refunds or credits may be provided. We aim to be transparent about our financial practices so that you can have confidence in working with us.
Accepted Payment Methods
We accept major credit cards, debit cards, and electronic transfers through our secure payment platform. We also accept cash or checks for on-site payments, subject to prior agreement. All payments are processed in United States dollars. We do not store your payment details on our systems; all transactions are handled by our trusted payment processors.
Service Charges and Invoicing
Our services are priced per visit or per project, as quoted at the time of booking. You will receive an invoice after each service is completed, detailing the work performed and the total amount due. If you have a recurring maintenance plan, invoices may be issued weekly or monthly according to your schedule. We do not charge hidden fees; any additional services requested on-site will be quoted before they are performed.
Refund Policy
Because we provide services rather than physical products, refunds are handled on a case-by-case basis. If we fail to perform a scheduled service due to our own error, we will either reschedule the service at no extra charge or issue a credit toward your next service. If you are unsatisfied with a particular service, please notify us within 48 hours of completion so that we can assess the situation and, if appropriate, provide a re-service at no additional cost. Refunds in the form of money back are generally not provided once a service has been completed, unless there is a clear failure to deliver the agreed-upon scope of work.
Cancellation Fees
As stated in our Terms and Conditions, cancellations with less than 24 hours’ notice may incur a fee equal to 50% of the scheduled service price. This fee compensates our team for travel time and lost scheduling opportunities. If we cancel a service due to weather or other circumstances beyond our control, you will not be charged, and we will work with you to reschedule at your convenience.
Disputes and Adjustments
If you believe there is an error on your invoice, please contact us within 14 days of the invoice date. We will review the matter promptly and make any necessary adjustments. We are committed to fair and accurate billing. Any unresolved disputes regarding payment will be handled in accordance with our Terms and Conditions.